LPDG RPA Solution for
Relocation Process

we inspire + we innovate + we enable

THE CHALLENGE

Moving in, out and within a city requires high manual administrative processes for municipals customer service such as registering and deregistering energy meters or sending welcome letters.

Requirements and expectations are constantly rising:
It is more and more important for customers to be able to reach their municipals customer service easily and flexibly.
The demands on customer service are increasing in terms of quantity and quality.

THE SOLUTION

Using new technologies for the Automation of Processes offers a wide range of possibilities for fostering process excellence:

  • We support the identification and creation of the business case
  • We analyze the underlying processes and execute a RPA-optimized redesign
  • We iteratively implement process automation via Servicetrace X1
  • We offer controlled and step-by-step transfer to live operation as well as knowledge transfer to business and IT for independent control, management and expansion of the automated processes

THE VALUE

Robotic Process Automation allows to automate standardized, monotonous, and repetitive tasks via software robots.
Stadtwerke Karlsruhe can now welcome Karlsruhe citizens even faster through automated relocation processes.

  • Increased customer satisfaction through faster processing of their requests
  • Automatic processing of more than 30% of all relocation requests ensures a significant reduction in workload
  • Elevated processing capacity due to up to 50% faster processing time
  • Heightened employee satisfaction by relieving them of monotonous tasks

"Thanks to the innovative and competent cooperation with LPDG, we were able to take a big step together towards automating our standard processes. Further projects are already being planned - we are looking forward to it!"

Sandra W.

Customer Service Stadtwerke Karlsruhe

LPDG Process Intelligence + Automation services help our customers transform their operational processes towards Digital Process Excellence

LET'S GET IN TOUCH

Tobias Stein


Director
PROCESS INTELLIGENCE + AUTOMATION
Tobias.stein [at] lpdg.io

"First optimize, then automate: To successfully transform the core of your business in a world that is digitizing and changing at an ever-faster pace."

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