Moving in, out and within a city requires high manual administrative processes for municipals customer service such as registering and deregistering energy meters or sending welcome letters.
Requirements and expectations are constantly rising:
It is more and more important for customers to be able to reach their municipals customer service easily and flexibly.
The demands on customer service are increasing in terms of quantity and quality.
Using new technologies for the Automation of Processes offers a wide range of possibilities for fostering process excellence:
We support the identification and creation of the business case
We analyze the underlying processes and execute a RPA-optimized redesign
We iteratively implement process automation via Servicetrace X1
We offer controlled and step-by-step transfer to live operation as well as knowledge transfer to business and IT for independent control, management and expansion of the automated processes
Robotic Process Automation allows to automate standardized, monotonous, and repetitive tasks via software robots. Stadtwerke Karlsruhe can now welcome Karlsruhe citizens even faster through automated relocation processes.
Increased customer satisfaction through faster processing of their requests
Automatic processing of more than 30% of all relocation requests ensures a significant reduction in workload
Elevated processing capacity due to up to 50% faster processing time
Heightened employee satisfaction by relieving them of monotonous tasks
"Thanks to the innovative and competent cooperation with LPDG, we were able to take a big step together towards automating our standard processes. Further projects are already being planned - we are looking forward to it!"